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Legal Notice
The Natural Dye Store is a registered company In Israel.
Vat number: 314081514
Owner: Suzanne Dekel
HaShaked 9, floor 2
Industrial Park Hevel Modiin
7319900 Israel
Сontact Information:
www.naturaldyestore.com
+972 (0)525410033
suzannedekel@gmail.com
All goods and shipments are packed and shipped in Israel.
Dropship goods and so called fulfillment orders can be shipped from anywhere in the world, this will be indicated in the product description if relevant.
Terms of Service
Overview
This website is operated by The Natural Dye Store (“we,” “us,” or “our”). By accessing or purchasing from our site, you agree to the following Terms of Service, including all policies referenced here or available via link.
Please read these Terms carefully before using our website. If you do not agree, you may not access the site or use our services.
We may update these Terms from time to time. The most current version is always available on this page. Continued use of the site after changes are posted means you accept those changes.
Our store is hosted on Shopify, which provides us with the e-commerce platform we use to sell our products and services to you.
1. Online Store Terms
- You must be at least the age of majority in your place of residence, or have parental consent, to use this site.
- You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws.
- Any breach of these Terms may result in immediate termination of your access to the site.
2. General Conditions
- We reserve the right to refuse service to anyone at any time.
- Except for credit card details, which are always encrypted, you understand that your content may be transferred unencrypted across networks.
- You may not copy, resell, or exploit our services or products without our express written permission.
3. Accuracy of Information
We do our best to ensure the information on this site is accurate and current, but we cannot guarantee it. Any reliance on material on this site is at your own risk. Historical information is provided for reference only.
4. Modifications to Services and Prices
- Prices for our products are subject to change without notice.
- We may modify, suspend, or discontinue any part of the service at any time without liability.
5. Products and Services
- Some products may be available exclusively online and in limited quantities.
- We have made every effort to display colors and product images accurately, but cannot guarantee your screen’s display is exact.
- We reserve the right to limit sales of our products, change descriptions, discontinue products, or withdraw offers at any time.
6. Billing and Account Information
- We reserve the right to refuse, cancel, or limit any order, including multiple orders using the same account, payment method, or address.
- You agree to provide accurate billing and account details and keep them updated.
- For details on returns, please review our Returns Policy.
7. Third-Party Tools and Links
- We may provide access to third-party tools or links “as is” without warranty.
- We are not responsible for third-party content, sites, or services, and you should review their policies before engaging with them.
8. User Content
By submitting reviews, comments, or other content, you grant us the right to edit, copy, publish, and use such content in any medium. You agree not to post unlawful, defamatory, or harmful material.
9. Personal Information
Your submission of personal information is governed by our Privacy Policy.
10. Errors and Omissions
From time to time, our site may contain errors in descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and to cancel or update orders accordingly.
11. Prohibited Uses
You may not use the site or its content for any unlawful or harmful purpose, including but not limited to: violating intellectual property rights, spreading malware, harassing others, or interfering with the site’s security features.
12. Disclaimer of Warranties & Limitation of Liability
Our services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted, error-free, or timely service.
To the fullest extent permitted by law, The Natural Dye Store and its affiliates are not liable for any damages, including lost profits, lost data, or consequential losses arising from use of the site or our products.
13. Indemnification
You agree to indemnify and hold harmless The Natural Dye Store and its affiliates from any claim or demand arising from your breach of these Terms or violation of applicable law.
14. Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain valid.
15. Termination
These Terms remain in effect until terminated by you or us. We may terminate your access if we suspect a violation of these Terms.
16. Entire Agreement
These Terms, together with our policies, constitute the entire agreement between you and us and supersede prior agreements.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of Israel.
18. Changes to Terms of Service
We may update these Terms at any time by posting changes on this page. Your continued use of the site means you accept those changes.
19. Contact Information
Questions about these Terms may be sent to us at suzannedekel@gmail.com.
Influencer Disclosure Policy
This disclosure is valid as of 15 July 2025 and applies to the following channels managed by The Natural Dye Store:
- Instagram: @suzannedekel
- Blog: naturaldyestore.com/pages/blog
We comply with FTC guidelines for online content. Posts that include paid or sponsored content will always be clearly identified as such. We believe in honesty, transparency, and integrity in all relationships and communications.
Privacy Policy
Effective date: September 25, 2025
Website: www.naturaldyestore.com
The Natural Dye Store (“we,” “our,” or “us”) values your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.
Information We Collect
We may collect the following information when you use our website:
- Name, email address, phone number, billing and shipping address
- Payment details (processed securely through our payment provider – never stored on our servers)
- Account login details (if you register)
- Order history and communication records
- Newsletter subscriptions and marketing preferences
How We Collect Information
We collect information when you:
- Place an order
- Create an account or register on our website
- Subscribe to our newsletter
- Contact us via email, support, or live chat
- Participate in surveys, promotions, or reviews
We also collect non-personal data automatically (like browser type, IP address, and pages visited) via cookies and analytics tools.
How We Use Your Information
We use your data to:
- Process and deliver your orders quickly and securely
- Respond to your customer service requests
- Improve our website and services
- Send you updates, promotions, or newsletters (only if you’ve opted in)
- Prevent fraud and comply with legal obligations
Cookies
We use cookies to:
- Remember items in your cart
- Save your preferences for future visits
- Analyze site traffic and performance
You can disable cookies in your browser settings. Some features may not function properly if cookies are turned off.
Data Protection & Security
- All transactions are encrypted via SSL (Secure Socket Layer).
- Payment information is processed by trusted third-party providers; we never store card details.
- Access to personal data is limited to authorized staff who are bound by confidentiality.
- Our website is regularly scanned for security risks and malware.
Sharing of Information
We never sell or trade your personal information.
We may share data with trusted service providers (e.g., website hosting, payment processors, delivery partners) who help us operate our business, under strict confidentiality agreements.
We may disclose information if required by law or to protect rights, safety, or property.
Your Rights
Depending on your location (including EU under GDPR and California under CalOPPA), you have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing emails at any time
- Withdraw cookie consent
- Request a copy of the data we hold about you
To exercise your rights, contact us at: suzannedekel@gmail.com
Children’s Privacy
We do not knowingly collect information from children under 13.
Email & Marketing (CAN-SPAM Compliance)
If you join our mailing list, you can unsubscribe anytime by clicking the link in the footer of our emails or emailing us at suzannedekel@gmail.com. We’ll remove you promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, and the “last updated” date will be revised.
Contact Us
If you have any questions, please contact us:
The Natural Dye Store
Emek Ayalon 14a
Shoham, Modi'in pob2283
Israel
Email: suzannedekel@gmail.com
Returns & Shipping
International Shipping
We ship worldwide using Registered Air Mail. Pricing is calculated according to weight and destination, and shipping costs are shown in your cart before checkout.
Good news! For our customers in the USA and the EU:
- USA orders → Tariffs and import fees are included in your order, so no surprise charges on delivery.
- EU orders up to €150 (including shipping) have VAT prepaid under the IOSS system, ensuring faster delivery and no unexpected customs bills.
Need it fast? Contact us before ordering to check courier options.
Packaging
Your order is packed with care using eco-friendly, recyclable materials whenever possible. A small amount of protective plastic is sometimes necessary for safe transit. Our aim is always to reduce packaging while keeping your items secure.
Import Taxes & Duties
Import rules vary by country. Customers outside the USA, and EU orders over 150 euros, remain responsible for any taxes or duties charged upon arrival. Parcels returned to us for unpaid import taxes will be refunded minus shipping and a 10% handling fee.
Delivery
Orders are usually packed and shipped within 1–3 business days. Once dispatched, delivery times are controlled by the postal service. You’ll receive a tracking link by email, please check it regularly.
Returns & Exchanges
We hope you love your purchase as much as we do! But if something isn’t quite right, you can return your item under the conditions below.
What can’t be returned?
- Personalized or custom-made items (as these are created especially for you).
Standard returns
- You must request a return authorization within 3 days of receiving your order.
- Items must be returned in their original condition — unworn, unwashed, with all tags and labels attached.
- Returned goods must be free from perfume, deodorant, makeup, or other traces of wear.
- Once approved, you’ll receive a refund for the product price and taxes only. Shipping costs are non-refundable.
- Customers are responsible for the cost of return shipping.
Defective or incorrect items
If your item arrives damaged, defective, or not as ordered, please contact us right away. We’ll arrange a replacement or substitution at no extra cost to you.